Return and Refund Policy

1- Scope and Purpose
This policy outlines the return and refund process for eloneorexo’s services and digital materials in Canada. It is designed to maintain fairness, transparency, and clear communication between clients and our organization. The policy applies to purchases made directly through our platform. We follow applicable Canadian requirements to support consistent outcomes and compliance. Updates to this policy may be issued to improve clarity and transparency.

2- Eligibility for Refunds
Refund eligibility is evaluated on a case-by-case basis considering service completion and access to digital content. Requests are reviewed with supporting documentation to ensure fairness. Incomplete delivery or technical issues may qualify for partial or full refunds. Fully completed consulting services are generally non-refundable due to the nature of the work. Each situation is handled individually and transparently.

3- How to Request a Refund
Clients should submit refund requests by email, including their name, transaction details, and the reason for the request. We recommend contacting us promptly after delivery to enable timely review. Each inquiry receives written acknowledgment. Our team assesses all factors before confirming a decision. Communication remains clear, professional, and respectful.

4- Processing Refunds
Approved refunds are issued using the original payment method. Processing time may vary based on financial institution procedures in Canada. Confirmation is sent once the transaction is completed. Refunds are provided in the original currency. Administrative steps are recorded to maintain transparency.

5- Non-Refundable Cases
Certain services, such as fully completed consultations or personalized reports, are non-refundable. This includes any materials delivered and accessed in full. Exceptions may apply in cases of technical faults or accidental duplication. All requests are reviewed with a focus on fairness and consistency.

6- Modifications to the Policy
We may revise this Return and Refund Policy to reflect changes in practice or regulation in Canada. Updates are posted with revision dates for transparency. Users are encouraged to review this section periodically. All modifications are intended to clarify, not restrict, user rights.

7- Transparency and Communication
We prioritize clear, respectful communication regarding refund requests. Every case is handled discreetly and documented for accountability. Our process aims to ensure fairness and consistency in outcomes. Feedback is welcome and helps us refine procedures over time.

8- Contact Information
For refund inquiries:
Address: 220 Second St W, Cornwall, ON K6J 1G7, Canada
Phone: +1 613-938-9110
Email: info@eloneorexo.com