Privacy Policy

1- Data Collection
We collect information that is voluntarily provided by users through contact forms, subscription requests, or direct communication in Canada. This may include basic details such as name, email address, and phone number, as well as any message or inquiry content. We do not gather sensitive financial or personal identification data unless it is necessary for legitimate business communication. All data collection is transparent and aligned with user consent. We do not use automated tools to collect personal information without notice. Data is stored securely using internal systems that restrict unauthorized access. Each collection activity follows applicable privacy principles to ensure fairness and accuracy.

2- Purpose of Use
The information we collect is used strictly for communication, service support, and improvement of website experience. It allows us to respond to inquiries and maintain proper record-keeping for operational needs. We do not sell, rent, or exchange user information for marketing purposes. All usage remains directly related to the services or interactions initiated by the user. Information may also be used anonymously to enhance usability or website analytics without linking it to individuals. We ensure that every purpose is clearly defined and limited to what is necessary. No data is processed in ways that conflict with the user’s expectations.

3- Data Security
We employ administrative, technical, and physical safeguards to protect personal data from unauthorized access, misuse, or loss. Our systems are reviewed regularly to maintain alignment with applicable Canadian privacy requirements. All transmissions through our site use secure protocols when possible. Staff and service providers who have access to personal information are bound by confidentiality obligations. We continuously monitor and improve our protection measures to adapt to evolving digital risks. Any stored data is kept in secure environments to minimize exposure. Security remains one of our highest operational priorities.

4- Data Retention
We retain personal information only for as long as it is necessary to fulfill the purposes described above. Once the data is no longer required, it is securely deleted or anonymized. Retention periods may vary depending on the type of information and the reason for collection. Our internal review process ensures that outdated or unnecessary data is removed periodically. We do not store data indefinitely or use it for unrelated future purposes. Secure deletion methods are applied to ensure information cannot be recovered.

5- Cookies and Analytics
Our website uses cookies to improve user experience, navigation, and functionality. Cookies are small data files stored on your device that help the website recognize returning users. We may use anonymous analytics tools to understand site performance and interaction trends. These cookies do not identify individuals or track browsing beyond our site. Users can manage or disable cookies through their browser settings at any time. We recommend reviewing cookie preferences regularly to maintain awareness. All analytical tools we use comply with privacy and security standards.

6- Third-Party Services
We may work with third-party providers who assist with technical or administrative website functions. Such providers may access limited information only to perform specific tasks on our behalf. All partners are required to comply with recognized privacy standards in Canada and maintain confidentiality. We do not authorize them to use collected data for any independent purpose. Any third-party processing occurs under secure contractual agreements. This ensures consistency and compliance with applicable privacy laws.

7- User Rights
Users have the right to access, correct, or request deletion of their personal information by contacting us directly. Requests are handled promptly and transparently, ensuring fair communication. We maintain internal processes to verify the authenticity of each request. Updates or corrections to data are applied as soon as reasonably possible. We value privacy awareness and aim to make exercising rights simple and efficient. No additional data is required to process a user’s privacy inquiry.

8- Contact Information
For privacy-related inquiries:
Address: 220 Second St W, Cornwall, ON K6J 1G7, Canada
Phone: +1 613-938-9110
Email: info@eloneorexo.com